Refund Policy

Last updated: September 2026

We offer a 30-day return policy, counted from the day you receive your order.

Eligibility

To be eligible for a return, the piece must be unworn, unwashed and undamaged, with all tags attached and in its original packaging. Please also keep your order confirmation as proof of purchase. Returns that do not meet these conditions cannot be refunded and will be sent back to you.

How to request a return

1. Write to info@saint-veloir.com within 30 days of delivery, with your order number and the item(s) you wish to return.
2. We reply within 1–2 business days with the return address in the Netherlands and instructions. Please do not send anything before your return has been approved — parcels sent without a return request cannot be accepted.
3. Ship the parcel with a tracked service and send us the tracking number so we can follow it.

Return costs

Return shipping is at your own expense. We recommend a tracked service, as we can only refund parcels that reach us. Our business address in Zaandam is not a return address; the correct return address is provided when your return is approved.

Exchanges

We do not process direct exchanges. The fastest way to receive a different size or colour is to return the piece you have and place a new order for the item you want, so the new piece is secured for you straight away.

Refunds

Once your return has been received and inspected, we let you know whether the refund has been approved. Approved refunds are issued to your original payment method within 10 business days; your bank or card issuer may need a few extra days to post the amount. Original shipping costs are not refunded, except where the return is due to our error. If more than 15 business days have passed since your refund was approved and you have not received it, please contact us.

EU right of withdrawal (14 days)

As a consumer in the European Union you have the statutory right to withdraw from your purchase within 14 days of receiving it, without giving a reason. Our 30-day policy extends this period; the same conditions apply (unworn, with tags, in original packaging, return shipping at your expense). To exercise this right, simply email us within the period.

Damaged, defective or incorrect items

Please inspect your order on arrival. If a piece arrives damaged, defective or is not what you ordered, contact us within 7 days with photos and we will make it right — in these cases we cover the return costs.

Final sale

Items marked as final sale, made-to-order pieces and altered pieces cannot be returned or exchanged. Complimentary gifts (such as the Saint Véloir timepiece included with orders over €200) must be returned together with the order if the order value after the return falls below the gift threshold.

Questions

Write to info@saint-veloir.com.

D.T. E-Commerce (trading as Saint Véloir), Pinksterbloemweg 255, 1508 BT Zaandam, the Netherlands (this is not a return address) · Chamber of Commerce (KvK) 74998129 · info@saint-veloir.com