The House
Frequently asked questions.
A short companion to your visit. If you need anything else, write to info@saint-veloir.com and a member of the house will reply within one to two business days.
Orders & Shipping
Do you offer a complimentary timepiece?
Yes. Every order above €200 includes a complimentary Saint Véloir timepiece, added automatically at checkout. One per order.
Where do you ship?
We ship to every country in the European Union, fully tracked. Delivery takes approximately 4–8 business days after dispatch; in rare cases up to 12. Shipping is free from €100 — below that, the rate for your country is shown at checkout. Full details are in our Shipping Policy.
Do I have to pay customs or duties?
No. We currently ship within the European Union only, so no customs duties or import charges apply. The price you see at checkout is the price you pay.
How long do orders take to dispatch?
Orders are processed and dispatched within 1–3 business days. Pre-order pieces take about 1–4 weeks to ship, as they are reserved for you before restocking.
Can I change or cancel my order?
We're happy to change or cancel an order as long as it hasn't been dispatched. Write to info@saint-veloir.com as soon as possible. Pre-orders and made-to-order pieces cannot be cancelled once placed. See our Terms of Service.
How can I track my order?
A tracking link is sent by email the moment your parcel is on its way. You can also follow your order at any time on our tracking page.
Returns & Exchanges
Can I return or exchange a piece?
Yes. You have 30 days from delivery to request a return, provided pieces are unworn, with their tags and original packaging. We don't process direct exchanges: return the item and place a new order to secure your size. Full details are in our Refund Policy.
Who pays for return shipping?
Return shipping is at your own expense (we recommend a tracked service). If a piece arrives damaged, defective or incorrect, we cover the return costs. Final sale, made-to-order and altered pieces cannot be returned.
Sizing & Care
How do I find my size?
Each product page features a detailed size guide with garment measurements. When in doubt, write to us with your usual size in a reference brand and we will recommend the right fit.
How should I care for my pieces?
Linen, silk and cashmere each ask for a different gesture. Our Care Guide walks through the rituals that keep every piece beautiful, season after season.
The House
How do I contact the house?
The simplest way is by email at info@saint-veloir.com, or through our contact page. We reply within one to two business days, Monday to Friday.